Refund policy

At Regitra Exam Translator, we strive to provide excellent service and customer satisfaction. Please review our refund policy below for our services:

1. Exam Translation Service

• A valid reason for cancellation must accompany refund requests.

• Customers may cancel their exam translation service and receive a full refund if the cancellation is made at least 7 days before the scheduled exam date.

• Cancellations made less than 7 days before the exam are not eligible for a refund, as the translator has already been booked.

2. Consultation Service

• A valid reason for cancellation must accompany refund requests.

• Customers may request a full refund if they cancel at least 3 days in advance of the consultation appointment.

• Cancellations made with less than 3 days’ notice are not eligible for a refund.

3. Exam Outcome

• No refund will be issued if the customer does not pass the exam.

• Refunds may be considered only if the translator made a proven mistake during the translation. In such cases, the recording of the exam session will be reviewed to verify the claim.

If you have any questions regarding this policy, please contact our support team: regitra.exam.translator.com